Refund policy

Last updated: September 9, 2026

At Vibrora Essentials, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Eligibility for Returns

You may request a return or replacement if:

  • The product arrives damaged or defective.
  • You receive a product different from what you ordered.
  • The product is missing parts or accessories.
  • The product received is significantly different from its description.

Return requests must be submitted within 7 days of delivery.

Conditions for Return

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The original packaging, accessories, manuals, and other included items should be retained where applicable.
  • You must provide clear photographs or videos showing the issue with the product.
  • The product should not have been damaged due to misuse, improper installation, accident, or normal wear and tear.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. Used products, products damaged through misuse, and products without required accessories or packaging may not be accepted.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method where possible.

Refund processing and crediting time may depend on your bank or payment provider.

Replacement

Where applicable, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete product, Vibrora Essentials will generally arrange or bear the applicable return shipping cost.

For other return requests, return shipping may be the customer's responsibility.

How to Request a Return

Please email us at:

contactvibrora@gmail.com

Include:

  • Order number
  • Customer name
  • Description of the issue
  • Photos/videos of the product and packaging

Our support team will review your request and provide further instructions.